Dive Brief: A new survey by The Leapfrog Group of patients at hospitals and ambulatory surgical centers suggests that while they are satisfied on several levels, safety issues remain a significant concern, especially when children are being treated. Leapfrog’s Patient Experience Report — which analyzes responses to three different Consumer Assessment of Healthcare Providers and… Read More »
When Kentucky-based Hardin Memorial Health doubled the size of its emergency department to better serve its growing population, the hospital also added more care team members and implemented a new communication system. Change management under these circumstances would be challenging in any area of a hospital, but emergency medicine is one of the most stressful… Read More »
As healthcare becomes more consumer-centric, online reviews carry added weight. Negative reviews on sites like Yelp and others can drive patients to other providers, hurting bottom lines and damaging provider/hospital reputations. But there’s something doctors can do about it: address the negative reviews. A new Patientpop survey of 839 patients found that patients like it… Read More »